Documentation

I have stopped receiving push notifications on Duo Mobile.

You may have trouble receiving push requests if there are network issues between your phone and our service. Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available. Similarly, the issue may be resolved by turning off the WiFi connection on your device and using the cellular data connection.

Check the time and date on your phone and make sure they are correct. If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network.

I lost my phone.

Contact your Duo administrator immediately if you lose your phone or suspect that it’s been stolen!

If your organization enabled Duo’s self-service feature and you had previously enrolled a second authentication device you can use My Settings & Devices to delete your lost or stolen phone.

If you aren’t able to log in to Duo at all then your Duo administrator can disable the missing phone for authentication and help you log in using another method.

While it’s important that you contact your administrator if you lose your phone, remember that your password will still protect your account.