About Us
Our IT department is more than just a team; we’re the architects of innovation, the guardians of data security, and the problem solvers behind the scenes. With a passion for technology and a commitment to excellence, we are the driving force that empowers our organization to thrive in the digital age.
With Over 15 Years of Experience, You Can Rely on Us to Deliver Top-Quality Services
Our mission is to leverage cutting-edge technology to enhance DIR’s capabilities, secure data, and provide efficient IT solutions that empower our organization to excel in the dynamic landscape of research, evaluation, and data collection.
Our Commitment to Quality
At DIR’s IT Unit, we are committed to delivering high-quality services and solutions that support our organization’s mission. We continuously evaluate our processes and performance to meet and exceed the expectations of our clients and stakeholders.
Our Strategic Vision
We emphasize a forward-leaning cybersecurity posture, proactive measures, and risk management to address evolving cybersecurity challenges effectively. We also maintain partnerships with public and private sector entities to protect critical infrastructure and uphold contractual security requirements.
Meet Our Team !
Responsible for implementing and maintaining the organization’s technology strategy, ensuring that all systems are up to date and secure.
Specializes in design, implementation, and maintenance of information systems.
Ensuring that new systems are properly implemented and maintained over time.
Handle network connectivity issues and maintaining existing systems to ensure they are operating effectively.
Troubleshoot and resolve hardware, software, and connectivity issues on desktop and laptop computers, and mobile devices.
Analyzing our information systems and processes to identify areas of improvement and develop solutions.
Frequently Asked Questions
1. How do I request technical support or report IT issues?
You may go to the IT Service Portal and login. There, you will have a multitude of options to select from and submit the ticket.
2. What should I do if I suspect a security breach or encounter a suspicious email?
If you suspect a security breach or receive a suspicious email, please report it immediately to our service desk at support.dir-online.com. They will investigate and take appropriate action.
3. What are the acceptable use policies for company-owned devices and internet access?
Our acceptable use policies for company-owned devices and internet access can be found in our DIR Acceptable Use Policy. Please review it to understand your responsibilities.
4.What is the process for requesting new hardware or software?
To request new hardware or software, please submit a request through our IT Service Ticket system, which can be accessed at our IT Service Portal. Requests will be reviewed and approved by the IT director with expected lead times varying depending on the complexity of the request.
5. How do I stay informed about IT updates and announcements?
IT updates and announcements will be communicated through email, our company website, and periodic newsletters. Please ensure you stay informed by regularly checking your email and visiting our webpage for updates.